100   ^a20151102d2015    k  y0porb0103    ba
101 0 ^aeng
102   ^aDE
200 1 ^a<The >impact of EU law in the ADR landscape in Italy, Spain and the UK^etime for change or missed opportunity?^fPablo Cortes
330   ^aThis paper examines the transformation of the consumer redress landscape in the EU and the impact that the Alternative Dispute Resolution Directive 2013/1l/EU will have on three radically different redress cultures: Italy, Spain and the UK. In particular, this paper critically analyses the current regulation of the main ADR schemes and proposes key changes to improve the provision of redress in these jurisdictions. The paper also examines how these schemes can ensure an adequate coverage in the provision of consumer redress by fleshing out the procedural grounds set in the Directive upon which ADR entities can rely when refusing to deal with a consumer complaint. It argues that while the Directive creates an opportunity to in-crease the availability and awareness of quality ADR entities, it also poses the risk of undermining consumer trust in the whole ADR system if greater competition be-tween ADR entities leads to forum shopping, traders refuse to participate in ADR processes and if procedural restrictions are not adequately monitored
461  1^tERA Forum^cTrier^vV. 16, n.º 2 (agosto 2015)^pp. 125-147
606   ^aDireito da União Europeia
606   ^aResolução alternativa de litígios
607   ^aEspanha
607   ^aItália
607   ^aReino Unido
700  1^aCortes,^bPablo
801   ^aPT^bCEJ^c20130103
920 n
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